Shipping Policy

Last updated: August 25, 2026

Thank you for shopping at Fenrik. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing and Delivery Time

Orders are typically delivered within 7–15 business days after payment has been successfully completed. This estimated timeframe includes both order processing and shipping.

Business days do not include weekends or public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

During holidays, promotional events, or periods of high order volume, processing and delivery may take slightly longer.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, severe weather, public holidays, carrier disruptions, incorrect address information, or other circumstances outside our reasonable control.

Shipping Destinations

Fenrik ships to the destinations available at checkout.

If we are unable to ship to your address, the applicable shipping option will not appear during checkout.

Shipping Costs

Available shipping methods and shipping costs are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your delivery destination, the items in your order, package weight, and the selected shipping method.

If free shipping is available, any applicable conditions will be displayed on our website or during checkout.

Order Confirmation

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Please review your order confirmation carefully. If you notice an error in your shipping address or order information, contact us immediately at lltn9546@outlook.com.

Once an order has entered processing or has been shipped, we may be unable to change or cancel it.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number when tracking is available.

Please allow up to 48 hours for your tracking information to become active after receiving the shipping confirmation.

In some cases, tracking updates may be delayed while the package is moving between carrier facilities.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Fenrik is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

If you notice an address error, contact us as soon as possible at lltn9546@outlook.com. We will make reasonable efforts to update the address, but changes cannot be guaranteed once processing has begun.

Multiple Packages

Some orders may be shipped in separate packages due to product availability, package size, or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive more than one tracking number. The packages may also arrive on different days.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages.

Shipping Delays

If your order has not arrived within the estimated delivery timeframe, please:

1. Review your tracking information.
2. Confirm that the shipping address on your order is correct.
3. Check with household members, neighbors, or your local delivery carrier.
4. Contact us at lltn9546@outlook.com.

Please understand that delays caused by carriers, customs authorities, weather conditions, or other circumstances outside our reasonable control may require additional investigation time.

Lost Packages

If tracking has not updated for an extended period or you believe your package has been lost, contact us at lltn9546@outlook.com.

Please include your full name, order number, and shipping address. We will review the shipment and assist you with the carrier investigation.

A replacement or refund will be considered based on the circumstances and the outcome of the carrier’s investigation.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Confirm that the shipping address is correct.
2. Check around the delivery location.
3. Ask household members or neighbors whether they accepted the package.
4. Contact the local delivery carrier.
5. Contact Fenrik at lltn9546@outlook.com.

We will provide reasonable assistance, but we cannot guarantee a replacement or refund for an order confirmed as correctly delivered by the carrier.

Damaged Packages

If your order arrives damaged, contact us as soon as possible at lltn9546@outlook.com.

Please include:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the shipping package
• A photograph of the shipping label

Please keep the product and all original packaging until your request has been reviewed.

We will assess the issue and provide an appropriate solution in accordance with our Refund Policy.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless explicitly stated during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

Fenrik does not control these charges and cannot predict their amount. Customers are responsible for complying with the import regulations of their destination country.

Customs processing may also cause delivery delays.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because the customer did not complete the required customs or delivery procedures, any refund will be reviewed after the package has been returned to us.

Original shipping fees and any return shipping, customs, or handling charges may be deducted from the refund where permitted.

Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

Fenrik
Email: lltn9546@outlook.com

Please include your order number when contacting us about an existing order.